Refund policy

7. Right of Withdrawal for Consumers

7.1 Scope of the Right of Withdrawal

The following right of withdrawal applies exclusively to consumers within the meaning of Section 13 of the German Civil Code (BGB) who have their habitual residence in a member state of the European Economic Area (EEA). For orders placed by customers with habitual residence outside the EEA – in particular from the USA, Canada, Australia or the United Kingdom – no contractual right of withdrawal exists, unless mandatory local consumer protection law provides otherwise.

For consumers with habitual residence in the United Kingdom, the provisions of the Consumer Contracts Regulations 2013 apply, insofar as these are mandatorily applicable.

Mandatory consumer protection provisions of the country in which the customer has their habitual residence remain unaffected.

7.2 Right of Withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason.

The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, has taken possession of the goods.

To exercise your right of withdrawal, you must inform us,

La Bella Rosa Studios,
Owner: Nadine Zech,

c/o MDC#zech,
Welserstr. 3,
87463 Dietmannsried, Germany,
Email: contact@labellarosa-studios.com,

of your decision to withdraw from this contract by means of a clear declaration (e.g. by email or letter). You may use the model withdrawal form (see Section 7.3), which is not mandatory.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

7.3 Consequences of Withdrawal

If you withdraw from this contract, we shall reimburse to you all payments that we have received from you, including delivery costs (with the exception of additional costs resulting from your choice of a type of delivery other than the least expensive standard delivery offered by us), without undue delay and at the latest within fourteen days from the day on which we received your communication of withdrawal from this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no event will you be charged fees for this repayment.

We may withhold reimbursement until we have received the goods back or until you have provided evidence that you have sent back the goods, whichever is earlier. Please note that the goods can only be inspected after they have been received by us.

You must send back or hand over the goods to us without undue delay and in any event no later than fourteen days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of fourteen days has expired. The return of the goods must be addressed to:

La Bella Rosa Studios, Yunus Temel, 926410995, Postfiliale 504, 81245 Munich, Germany.

You bear the direct costs of returning the goods.

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

7.4 Model Withdrawal Form

(If you wish to withdraw from the contract, please complete this form and return it.)

To:
La Bella Rosa Studios,
Owner: Nadine Zech,

c/o MDC#zech
Welserstr. 3,
87463 Dietmannsried, Germany,
Email: contact@labellarosa-studios.com

I/we () hereby withdraw from the contract concluded by me/us () for the purchase of the following goods (*):

Ordered on () / received on ():

Name of consumer(s):

Address of consumer(s):

Signature of consumer(s) (only if this form is notified on paper):

Date:

(*) Delete as appropriate.

8. Warranty and Liability

8.1 Statutory warranty rights for defects apply.

8.2 The customer’s claims for damages are excluded unless they relate to damages arising from injury to life, body or health or from the breach of essential contractual obligations (cardinal obligations), as well as to other damages based on an intentional or grossly negligent breach of duty.

8.3 Obvious transport damage should be reported immediately to the carrier and we should be informed without undue delay. Failure to lodge a complaint does not affect your statutory warranty rights.

8.4 We kindly ask you to document obvious defects or transport damage as soon as possible, ideally within 7 days of receiving the goods, by sending us a photo and informing us. Failure to provide such notification does not affect your statutory warranty rights.

9. Copyright

All designs, illustrations and motifs offered are protected by copyright. Any reproduction, distribution or commercial use is not permitted without our express written consent.

10. Dispute Resolution and EU Commission’s Online Dispute Resolution Platform (ODR Platform)

The European Commission provides a platform for online dispute resolution (ODR), which can be accessed at https://ec.europa.eu/consumers/odr/. We are neither obliged nor willing to participate in a dispute resolution procedure before a consumer arbitration board.